Privacy Policy

1. Information We Collect

Information You Provide Directly

When you interact with us — whether by booking an appointment, contacting us, or submitting an inquiry — we may collect:

• Full name
• Email address
• Phone number
• Property address or service location
• Messages or notes you include with your request

Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

Information from Third-Party Services

Our website integrates with the following third-party services that may collect or process data on our behalf:

• Google Calendar — used for appointment scheduling. When you book an appointment, your name, email, and selected time slot are processed by Google. Google's Privacy Policy applies to that data.
• LeadConnector Chat Widget — used to power our on-site chat feature. Any messages you send through the chat widget are processed by LeadConnector (HighLevel). Their Privacy Policy applies to that data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm service appointments
• To respond to inquiries, quotes, or customer service requests
• To send appointment reminders or follow-up communications
• To improve our website and the quality of our services
• To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our business (Google Calendar, LeadConnector) may process your data as described in their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of AquaNova, our customers, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our website may not function properly without cookies.

Third-party services integrated into our website (Google, LeadConnector) may also set their own cookies. We do not control those cookies and recommend reviewing the respective privacy policies of those services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Appointment and service records may be retained for up to three (3) years for business and accounting purposes. You may request deletion of your data at any time by contacting us directly.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of receiving marketing communications from us at any time by replying "STOP" to any text message or clicking "unsubscribe" in any email.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Calendar). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after such changes constitutes your acceptance of the revised policy.